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Discover how SentiSum can help your team come together to reduce customer complaints and grow faster.

Sean McKee

Head of CX, Schuh

"We have saved hours on manual sorting of free customer text and achieved an objectivity which eluded us."

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One of our team members will be in touch shortly to walk you through a demo. Want to know what working with us is like? Here's Sean talking about us on a podcast.

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Automated, granular, real-time

Learn how we automatically uncover your customer issues and deliver them to the right hands

Sean Mckee Portrait

Sean McKee

Head of CX & eCommerce, Schuh

"We have saved hours on manual sorting of free customer text and achieved an objectivity which eluded us."

They trust us for customer insights

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Why your team will love SentiSum

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Save hours of time
Say goodbye to manual data sorting, topic tagging, and analysis.
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Fastest time to insight
You'll know the main drivers of customer contact as they flow in to Zendesk.
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Makes CX collaborative
Every team is pushed insight relevant to their work. So CX is clearly on their to-do list.
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Truly multichannel
We bring insight from every channel into one place. So you cover every base.
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Reduce churn
Understand churn signals and actively prevent them.
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Improve insight accuracy
With automated topic tagging, you'll no longer leave it to your agents to accurately tag chats.
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Easy and understandable
We make your customer's issue understandable to everyone so you can be truly customer-centric.
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Predictive analytics
Plan your workforce effectively now you know expected ticket volumes.
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Zendesk integration
We are live in the Zendesk marketplace so you can go live more easily.