SentiSum's AI-powered analytics applies granular topic and sentiment tags in real-time. Insights from every email, chat, call and survey become easy to access, so you can report on tags in minutes and drive company wide improvements.
"I can now easily show the rest of the company what's driving customer contact and together we can drive positive change. It's exciting."
Director of Customer Service, +$50m revenue fast-growth company
SentiSum's core technology is a machine-learning based NLP engine.
It's designed to uncover ticket tag insights that are:
1/ Accurate: It tags based on meaning, not keywords.
2/ Granular: It applies topics at a root cause level.
3/ Up-to-date: It surfaces new and trending issues.
You can trust them to underpin strategic change across your business.
P.s. We're multilingual and multichannel (even voice).
Add rare context to CSAT scores by tying scores together with the support tickets that drove them. You'll truly understand what's making your customers satisfied.
Make customer feedback insights easy to access for everybody. Know exactly what's driving customer satisfaction, and which topics are causing the most negativity.
Our daily digest email ensures you stay up-to-date with performance, top ticket drivers and the largest rises and falls in topics within your CSAT surveys.
Subscribe anyone to bring company-wide access to support data. You'll see a refocus on customer experience that helps you to reduce ticket volumes.
Most tagging systems take a lot of manual work or the insights can't be trusted to back up business decisions. Usually tags are inaccurate, inconsistent or generic, so customer support is like a black box.
SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.