Customer Service Resources

We've collated open roles, educational content, and career enhancing resources for customer professionals.

What's on this page?
• 19 people to follow to accelerate your learning
• 68 educational industry blogs, training videos and podcasts
• 16 industry community groups

Customer Support resource Bank
Resource Contents—Skip Ahead
  1. Customer Service, Success and Experience Influencers to Follow
  2. Customer Service Educational Resources (books, podcasts, reports, eBooks)
  3. Customer Service Community Groups
  4. Customer Service Jobs—160 jobs at the top startups to work for

Customer Service Education

Lots of companies spend a lot of money on writing high-quality content that attracts the right readers. They're always looking for the most relevant industry pain points to solve, and you should certainly take advantage of that when furthering your education in customer service. Here are the best of the best blogs, books, podcasts, videos, eBooks and research reports.
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Customer Service Podcasts (that are still running)

  1. Support Insights Podcast (SentiSum)
  2. The Modern Customer Podcast
  3. Support Heroes (Kaizo)
  4. Customer Service Academy
  5. Customer Service Revolution
  6. Contact Centre Podcast
  7. Press 1 For Nick

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Customer Service Podcasts (that have stopped running)

  1. Customer Service in the Digital Era
  2. Focus on Customer Service Podcast
  3. Customer Support Podcast (SAP)
  4. Support Ops Hangout
  5. Support Driven (Help Scout)

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Customer Service & Support Training Videos

  1. ‍Inbound Service Fundamentals by HubSpot Academy‍
  2. Excellent Customer Service Skills by Telephone Doctor
  3. ‍What Is Customer Service? The 7 Essentials To Excellent Customer Service by David Brownlee‍
  4. I Was Seduced by Exceptional Customer Service by TEDx
  5. "Delight" Case Study With Nitesh Banta, Founder & CEO at B12 by HubSpot Academy‍
  6. The 7 Essentials To Excellent Customer Service by David Brownlee‍
  7. The Customer Revolution in Customer Service by David Bequette‍
  8. 7 Essential Customer Support Skills Every Rep Needs by HubSpot Academy‍
  9. Brené Brown on Empathy by The RSA‍
  10. Responding to Customer Feedback by HubSpot Academy

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Customer Service & Support Online Courses

  1. ‍ELEVATE: The Growth Accelerator by HubSpot Academy‍
  2. Free Customer Service Training by LiveChat‍
  3. Customer Service Training by ALISON‍
  4. Technical Support Fundamentals by Google‍
  5. Writing for HubSpot Academy by HubSpot Academy‍
  6. Customer Service (Short Course) by Oxford Home Study‍
  7. Customer Service Training: Judging People by Skills Converged‍
  8. 7 Essentials for Excellent Customer Service by GoSkills‍
  9. The Customer Focus by Shepard Virtual Training‍
  10. Creating a Customer Journey Map by HubSpot Academy

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Customer Service Training Webinars

  1. ‍Grow Better With Customer Feedback by HubSpot‍
  2. AI and the Contact Center by Destination CRM
  3. Proven Techniques to Increase Customer Satisfaction by Call Centre Helper‍
  4. Adapt 2020 Education Series by HubSpot‍
  5. Productivity Tips and Tricks to Help You Find More Time and Manage Your Days by Public Library Association‍
  6. Turning Difficult Moments Into Positive Customer Experiences by Zendesk‍
  7. How to Deliver Exception Customer Service by Pryor‍
  8. Basic Spanish for Customer Service Professionals by Customer Service Training Resource‍
  9. Customer Service Stress Management Tips by Lorman Education Services

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Best Customer Service Books (4⭐️ - 5⭐️ rating)

  1. The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
  2. Automate and Grow: A Blueprint for Startups, Small and Medium Businesses to automate Marketing, Sales and Customer Support
  3. The Six Things That All Customers Want: A Practical Guide to Delivering Simply Brilliant Customer Service
  4. The 3 ‘R’s of Customer Service: Putting Humanity Back into Customer Relationships
  5. The Ten Principles Behind Great Customer Experiences (Financial Times Series)
  6. The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
  7. Customer Service Training 101: Quick and Easy Techniques That Get Great Results
  8. Five Star Service: How to deliver exceptional customer service (3rd Edition)
  9. Strategic Customer Service: Managing the CX to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
  10. The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

High quality blogs

  1. Intercom Blog
  2. Zendesk Blog
  3. CustomerThink
  4. Help Scout Blog
  5. NiceReply Blog
  6. The Sentisum (that's us!) Blog

Other good quality blogs

  1. Customers That Stick
  2. CX Journey by Annette Franz
  3. Communicate Better Blog
  4. 360 Connext
  5. One Reach
  6. Provide Support Blog
  7. Loyalty Blog
  8. Fonolo Customer Service Blog
  9. Win the Customer
  10. Customer Service Manager

Customer Service's Leading Influencers

Top 15 people who post regularly and we recommend following (in no particular order)

  1. Augie Ray, VP Analyst Gartner, Twitter, LinkedIn
  2. Annette Franz, Chair of the CCXP, Twitter, LinkedIn
  3. Nicholas Zeisler, CX Consultant, Twitter, LinkedIn
  4. Queen Joseph, Customer Support & Success Ops Consultant, Twitter, LinkedIn
  5. Megan Bowen, Chief Customer Officer, Refine Labs, LinkedIn
  6. Sean Mckee, Ex-eCommerce Director at Schuh, LinkedIn
  7. Shep Hyken, Consultant & Speaker, Twitter, LinkedIn
  8. Dan Gingiss, Consultant & Speaker, Twitter, LinkedIn
  9. Girish Mathrubootham, Founder, Freshworks, Twitter, LinkedIn
  10. Mikkel Svane, Founder, Zendesk, Twitter
  11. Nick Francis, Founder, Help Scout, Twitter, LinkedIn
  12. Alice Godfrey, Customer Support Consultant, LinkedIn
  13. Sharad Khandelwal, Founder, SentiSum, LinkedIn
  14. Ben Goodey, Marketer, SentiSum, Twitter, LinkedIn
  15. Diana De Jesus, Customer Success Manager, LinkedIn
  16. Randy Ksar, Senior Social Manager, Twitter, LinkedIn
  17. Nick Glimsdahl, Customer Support Podcast Host, Twitter
  18. Nate Brown, CX Accelerator Founder, LinkedIn,  Twitter‍
  19. Jeremy Watkin, Director of CX and Support at Numberbarn, LinkedIn,   Twitter‍

Daily, fresh, thought leadership comes from one place only: the social channels of influencers. Here are those considered the top influencers in the customer service industry, and some who aren't typically shouted about but who provide consistent valuable updates.

Customer Service Community Groups

There are some fantastic community groups for the customer service profession. We gather, discuss ideas, new technologies and ways to solve certain problems. If you're looking to upskill yourself or build a network then you'll want to join these groups.

Slack Groups

  1. Customer Professionals Community (by SentiSum), join here.
  2. Support Driven (by Help Scout), join here.
  3. CX Accelerator, join here.
  4. Startup Central (by Zendesk), join here.

LinkedIn Groups

  1. Omnichannel Customer Experience (2k members), join here.
  2. CX Network (9k members), join here.
  3. Customer Service Professionals (165K members), join here.
  4. Customer Service Innovation (33k members), join here.
  5. Customer Service Champions (108k members), join here.
  6. Making Excellent Customer Service the Standard (52k members), join here.
  7. Customer Service Managers (45k members), join here.

Facebook Groups

  1. Customer Service Support Group (300 members), join here.
  2. Customer Service (1.8k members), join here.
  3. Customer Service jobs (25k members), join here.
  4. Customer Service jobs Europe (1.5k members), join here.
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