Manual tags for your customer support conversations can be subjective, difficult to implement accurately, and time-consuming to report on.
Because of this, support leaders can often feel one step behind in the analytics space, and their vital insights are undervalued in the wider leadership team.
But, when done right, a solid tagging taxonomy can be the key to:
👉 Passing on analytics to product teams regarding the impact of certain bugs and feature requests.
👉 Quickly reacting to emergency situations e.g. spotting new, growing issues such as a new discount not working
👉 Identifying reasons for churn and lower CSAT or NPS
We want to build an easy-to-use resource where any support leader can come to find out how to design their own tagging taxonomy that suits their business. Please fill in the form opposite to give your ideas on how to build an effective tagging system.
We would love your help!