Pricing

Our prices are flexible and scale depending on number of channels, users, and ticket volume—please reach out for specific pricing.

Understanding your customers? -  Priceless ⚡️

Growth (Discontinued)

Customer support analytics for startups

STARTS AT
$1,000 per month

Pro

VoC analytics for mid-market companies

STARTS AT
$3,000 per month

Enterprise

VoC analytics + automations for enterprises

Number of Conversations
5000
5000
Custom
Conversation Channels
Support
Support + Surveys
Custom
Historical Data Analysis
Last 3 months
Last 6 months
Last 24 months
AI Update
Quarterly
Custom
Custom
Realtime Tagging
No (hourly refresh)
Add-on available
Number Of Users
10
Custom
Unlimited
Automations & Triage
-
Add-on available
Voice Call Analysis
-
$0.06/minute
$0.04/minute
Languages Supported
Any 2
Any 2
100+
Training
Online courses
Monthly
Custom
API Access
-
-
SSO
-

Growth

Customer support analytics for startups

STARTS AT
$1,000 per month
Number of Conversations
5000
Conversation Channels
Support
Historical Data Analysis
Last 3 months
AI Update
Quarterly
Realtime Tagging
No (hourly refresh)
Number Of Users
10
Languages Supported
Any 2
Training
Online courses
API Access
5000
SSO

Pro

VoC analytics for mid-market companies

STARTS AT
$3,000 per month
Number of Conversations
5000
Conversation Channels
Support + Surveys
Historical Data Analysis
Last 6 months
AI Update
Custom
Realtime Tagging
Add-on available
Number Of Users
Custom
Automations & Triage
Add-on available
Voice Call Analysis
$0.06/minute
Languages Supported
Any 2
Training
Monthly

Enterprise

VoC analytics + automations for enterprises

Custom
Number of Conversations
Custom
Conversation Channels
Custom
Historical Data Analysis
Last 24 months
AI Update
Custom
Realtime Tagging
Number Of Users
Unlimited
Automations & Triage
Voice Call Analysis
$0.04/minute
Languages Supported
100+
Training
Custom
API Access
SSO

Return on investment

Decrease ticket volume

37% ticket reduction

In this case study, our customer reduced ticket volume by 37% thanks to a new issue they uncovered with SentiSum

Reduce agent costs

2-5 FTE time saved

Completely eliminate manual ticket tagging, analytics and reporting to the equivalent of 2-5 full time employees every month depending on ticket volume.

What's the impact?

Reduce churn

We uncover drivers of dissatisfaction, friction and churn. Imagine we reduce your churn rate by just 5%.The data shows a reduction in churn by just 5% can increase profits up to 95%.

Evidence from our customers

Customer stories

Read our customer stories to find out how global, innovative companies are leverage support tickets to grow, fast and efficient.

Frequently asked questions

Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.

Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

Do you integrate with my systems? How long is that going to take?

We're an independent company that's customer obsessed.Which means we can (and will) quickly build you an integration if we don't already have it. View our current integrations here. We then build a custom AI model for your data. We aim for a two week turn around.

What size company do you usually work with? Is this valuable for me?

We have customers ranging from 100 new tickets per day to thousands per day.
But, usually customers with greater than 3,000 monthly support tickets see significant value from SentiSum.
The more data the better, and the more tickets to manually tag and analyse the more sense it makes to automate them.

How do you keep my data private?

We're extremely cautious with your data. With customers the size of Gousto and Ticketmaster, we have to be.
Reach out to us for more information.

Try SentiSum today

Democratise voice of the customer insights across your company

Free 2-week trial

Pricing

Our prices are flexible and scale depending on number of channels, users, and ticket volume—please reach out for specific pricing.

Pricing Plans

Plan name

Features for each plan
• Conversations Analysed - 5000

• Historical Data Analysed - Last 3 months

• Conversation Channels - Support

• SSO - Yes

• Users - 10

• Training - Online courses

AI Updates - Quarterly

• API Access - No

Realtime Tagging - No

Triage - No

Voice Call Analysis - No

Language Support - Any 2
Number Of Conversations
Conversation Channels
Historical Data Analysis
AI Update
Realtime Tagging
Number Of Users
Automations & Triage
Voice Call Analysis
Languages Supported
Training
API Access
SSO
Starts at $1000/month

Growth

Customer support analytics for startups
• Conversations Analysed - 5000

• Historical Data Analysed - Last 3 months

• Conversation Channels - Support

• SSO - Yes

• Users - 10

• Training - Online courses

AI Updates - Quarterly

• API Access - No

Realtime Tagging - No

Triage - No

Voice Call Analysis - No

Language Support - Any 2
5000
Support
Last 3 months
Quarterly
No (hourly refresh)
10
No
No
Any 2
Online courses
No
Yes
Starts at $2000/month

Pro

VoC analytics for mid-market companies
Custom
Support + Surveys
Last 6 months
Custom
Add-on available
Unlimited
Add-on available
$0.06/minute
Any 5
Monthly
No
Yes
Starts at Custom/month

Enterprise

VoC analytics + automations for enterprises
Custom
Custom
Last 24 months
Custom
Yes
Unlimited
Yes
$0.04/minute
100+
Custom
Yes
Yes
Get started with auto-tagging, ticket triage, and customer sentiment analysis.
Start Free TrialBook a Demo
Starts at $1000/month

Growth

Customer support analytics for startups
• Conversations Analysed - 5000

• Historical Data Analysed - Last 3 months

• Conversation Channels - Support

• SSO - Yes

• Users - 10

• Training - Online courses

AI Updates - Quarterly

• API Access - No

Realtime Tagging - No

Triage - No

Voice Call Analysis - No

Language Support - Any 2
• Number Of Conversations - 5000
• Conversation Channels - Support
• Historical Data Analysis - Last 3 months
• AI Update - Quarterly
• Realtime Tagging - No (hourly refresh)
• Number of Users - 10
• Automations & Triage - No
• Voice Call Analysis - No
• Language Support - Any 2
• Training - Online courses
• API Access - No
• SSO - Yes
Book a Demo
Starts at $2000/month

Pro

VoC analytics for mid-market companies
• Number Of Conversations - Custom
• Conversation Channels - Support + Surveys
• Historical Data Analysis - Last 6 months
• AI Update - Custom
• Realtime Tagging - Add-on available
• Number of Users - Unlimited
• Automations & Triage - Add-on available
• Voice Call Analysis - $0.06/minute
• Language Support - Any 5
• Training - Monthly
• API Access - No
• SSO - Yes
Book a Demo
Starts at Custom/month

Enterprise

VoC analytics + automations for enterprises
• Number Of Conversations - Custom
• Conversation Channels - Custom
• Historical Data Analysis - Last 24 months
• AI Update - Custom
• Realtime Tagging - Yes
• Number of Users - Unlimited
• Automations & Triage - Yes
• Voice Call Analysis - $0.04/minute
• Language Support - 100+
• Training - Custom
• API Access - Yes
• SSO - Yes
Book a Demo

Growth

From £800/mo
What's included:
  •   2 data channel analytics
  •   Up to 5,000 conversations/ month*
  •   Sentiment analysis
  •   Topic analysis
  •   Dedicated CSM
  •   Free trial

* one channel = email or live chat logs or survey, etc.

Enterprise

Custom/month
What's included:
  •   Bring every feedback and contact channel together
  •   Automated prioritisation and triage tags
  •   Flexible volume and user licenses
  •   Customised AI model
  •   Dedicated CSM
  •   Free trial

Return on investment

Decrease ticket volume
37% ticket reduction

In this case study, our customer reduced ticket volume by 37% thanks to a new issue they uncovered with SentiSum

Reduce agent costs
5 FTE time saved

Completely eliminate manual ticket tagging, analytics and reporting to the equivalent of 5 a full time employee every month.

Keep customers for longer
Reduce churn

We uncover drivers of dissatisfaction, friction and churn. Imagine we reduce your churn rate by just 5%.

The data shows a reduction in churn by just 5% can increase profits up to 95%.

Evidence from our customers
Customer stories

Read our customer stories to find out how global, innovative companies are leverage support tickets to grow, fast and efficient.

Frequently Asked Questions

Is your AI accurate, or am I getting sold snake oil?

The accuracy of every NLP software depends on the context. Some industries and organisations have very complex issues, some are easier to understand.

Our technology surfaces more granular insights and is very accurate compared to (1) customer service agents, (2) built-in keyword tagging tools, (3) other providers who use more generic AI models or ask you to build a taxonomy yourself.

We build you a customised taxonomy and maintain it continuously with the help of our dedicated data scientists. That means the accuracy of your tags are not dependent on the work you put in.

Either way, we recommend you start a free trial. Included in the trial is historical analysis of your data—more than enough for you to prove it works.

1

Do you integrate with my systems? How long is that going to take?

We're an independent company that's customer obsessed.

Which means we can (and will) quickly build you an integration if we don't already have it. View our current integrations here.

We then build a custom AI model for your data. We aim for a two week turn around.

2

What size company do you usually work with? Is this valuable for me?

We have customers ranging from 4 new tickets per day to thousands per day.

But, usually customers with greater than 1,000 monthly support tickets see significant value from SentiSum.

The more data the better, and the more tickets to manually tag and analyse the more sense it makes to automate them.

3

What is your term of the contract?

Our contracts are always done on a monthly-rolling basis. If you're not getting value, we'd rather you're happy than stuck.

But if you're availing our free trial offer, then it's a 12 month term.

4

How do you keep my data private?

We're extremely cautious with your data. With customers the size of Hotjar and Ticketmasters, we have to be.

Reach out to us for more information.

5

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