Otrium, an innovative online fashion outlet, partnered with SentiSum over a year ago to transform its customer support and feedback loop.

We speak to Head of Consumer Service and Sales Support, Løkke Engraf, about implementing SentiSum at Lakrids By Bülow and building processes with customer feedback at the forefront of every decision.

We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data

Learn how Butternut Box's customer happiness team use SentiSum to drive customer satisfaction and increase retention by analysing customer support and NPS data.

Scandinavian Biolabs are using SentiSum to share VOC insights across their organisation. We discuss how customer support insights inform product roadmap and development.

How Hotjar integrate Zendesk with SentiSum to automate tagging and reporting, allowing them to work more closely with product teams to implement VOC in their product feedback loop.

Using SentiSum's real-time topic and sentiment recognition, Gousto centralised insights from nine voice of customer channels into one platform

Using SentiSum auto-triage, James Villas decreased first reply time to urgent tickets by 46% in a few weeks. The agent team now spends more time with customers and the holiday experience has improved.

Schuh is continuously flooded with voice of the customer data. Using SentiSum's AI, they can leverage that data without the manual work to prioritize their CX roadmap.

Learn how British Airways Holidays uses SentiSum's AI topic tagging and text analytics to monitor customer reviews and surveys.

We speak to Hopin about their ticket tagging and customer support insights journey before and after discovering SentiSum, and how SentiSum's automations are allowing wider departments to shape their roadmaps using support data