SentiSum gives teams across your organisation clarity on what customers love and hate, so you can collaboratively maximise subscriber retention.
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At our core, SentiSum is a text and sentiment analytics engine. Our technology understands free text in the same way a human would—all the nuance and context included. When applied to customer support conversations (tickets & calls) or customer feedback (surveys, reviews and social media) it uncovers two key bits of information: what is the customer talking about, and how unhappy is it making them? The insights revealed identify why customers are cancelling their subscription, what areas are causing friction, and potential new proposition changes.
SentiSum brings you clarity and collaboration. You'll get a detailed understanding of what's driving negativity and churn from any channel you plugin (whether that's customer service conversations, your surveys or reviews. We've also built a simple-to-use dashboard and multiple collaboration features to make sure those insights are *actually* usable by teams across your company, so your CX insights can inform every team's roadmap.
Our customers currently use SentiSum as a single source of truth to turn all their qualitative feedback channels (customer service calls & tickets, reviews, social, and surveys) into quantitative insights. You'll know which issues are impacting the most customers and who badly. You'll also know which issues are specifically driving churn and account cancellation, and which repetitive issues are becoming a problem area. Armed with one detailed view of your customer, you can prioritise improvement roadmaps and convince other teams to do the same.
You'll receive a customised AI model, which is built around your customer feedback and conversation data. It's built for you and your customers, meaning the machine learning will be able to understand even the most complex environments (including spelling mistakes and very niche issues).
We offer a 30 day free trial. We'll build you a customised AI model and analyse 6 months of your historical data—which means you can see SentiSum in action on your own data before making any commitments.
Subscription companies like Gousto use SentiSum, as do eCommerce (Schuh), airlines (British Airways), travel (James Villas) and consumer goods (Nestle). It's a versatile product with particular benefit to companies with a subscription element.
We take data privacy and security very seriously. With enterprise size customers like British Airways you can reassured that our security has been vetted well.
We'll give you an intro to the perfect solution that fits your business. Get started on your journey to strategic customer retention.