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Turn customer opinions into your competitive advantage

Customers interact with brands across hundreds of sources.
We make it easy to understand all this data.

The SentiSum Cloud API
Use our suite of performant and scalable Cloud APIs and our state of the art NLP engine to get fast and accurate results
The SentiSum Dashboard
Use our powerful and flexible dashboard to explore your data and customize your results.
SentiSum
in the media
See how SentiSum helped JustEat unlock insight from millions of reviews
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Crystal Clear Insight

SentiSum processes feedback from multiple channels helping you gauge emotion, analyze behavior and leverage these insights to improve the customer journey.

Industry leading Accuracy

The SentiSum engine uses cutting edge NLP algorithms to process your customer feedback and provides actionable insight via our dashboard and APIs.

Powerful Doesn’t Mean Complicated

SentiSumʼs suite of simple to use and intuitive analytics can be used across your organization to get a clear picture of what your customers think.
Sales and Customer Experience teams can use SentiSum to win customer loyalty and improve retention.
Product teams can leverage SentiSumʼs insights to refine your offerings.

Data expertise in:

Ratings & Reviews

Process reviews from sites like TripAdvisor, Bazaarvoice, Reevo and others for insight into customer emotions, preferences and concerns.

Surveys

Aggregate, combine and analyze survey responses to make the most of what your customers or employees are saying.

Support Tickets

Categorize, track and analyze issues from a variety of sources to route actionable items to the correct people. SentiSum processes internal chat, support tickets and collaboration content from the likes of ZenDesk, SalesForce Chatter, Jive and InPerson.

Emails

Improve operational effectiveness and agent performance by analyzing customer emails for insights, trends and sentiment about your products.

Blogs & Forums

Process customer feedback from blogs, forums and user communities.

Our process

01

Tech introduction

Determine whether SentiSum is a good fit for your company.

02

Pilot Project

Demonstrate the benefits of SentiSumʼs technology when applied to your data and use case.

03

Phased Rollout

Upon the success of the pilot project, the solution is rolled out in phases.

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Jeff Bezos
Amazon

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

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Doug Warner
HP

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.

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Robert Rose
CXM Leader

The only way to drive customer experiences is to drive integration across the enterprise.