People , that is what is behind everything we value at SentiSum.

We have technology at the tip of our fingers throughout most of the day. Yet we forget that behind every piece of technology are the minds that brought it into existence.
At SentiSum we make software but we are people. A group of smart people, working all over the globe, learning to hone their skills and experiment to find new ways to improve the way businesses connect with their customers.



Sharad Khandelwal, CEO

Sharad co-founded SentiSum in 2016 after spending 10 years in the corporate world of banking. Since then he has worked hard to cultivate a diverse team of people to collaborate and transform SentiSum. Sharad wants to change how big companies make important decisions. He believes that they should be moving from making decisions based on instinct to making decisions based on data. He is passionate about helping brands become customer centric by leveraging data and technology. He wants to provide them with the tools they need to provide the best customer experience possible.


Kirsty Pinner, Product Owner

Kirsty joined the SentiSum team in 2018 as a Junior Data Analyst. Her hard work and dedication saw her rise through the ranks to the position of the Product Owner. She got the start-up bug from her first job and then moved to SentiSum. She has always been interested in what makes a business successful and believes customer experience is central to success. Her view is that everyone can now compete on price and product, but customer experience is still where you can differentiate.

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Axel Almquist, NLP Scientist

Axel joined the SentiSum team as an NLP Scientist in 2018 and has helped craft SentiSum into an excellent product. With a master in Language Technology, from Gothenburg University and publications in top-tier conferences, he is using his knowledge to help us on our mission to improve customer experience. He recognises that himself as a customer and it can be frustrating when companies do not listen hence he enjoys being apart of bridging the gap between customer and company.


Suhan Prabhu, NLP Scientist

Suhan became an NLP Scientist for SentiSum in 2019 and has balanced the work with his education. He has been pursuing a Masters in Computation Linguistics at IIIT-H. His research and forward-thinking has helped SentiSum to gain the maximum benefits from the technology. In Suhan's opinion, no company delivers and works without any flaws or mistakes. So it's important to know which aspects of the service provided are being enjoyed by the customer and which areas need improvement as in the end, good customer experience is all that matters.

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Peter Bolten, Marketing Associate

Peter began working for us in 2019 as a Marketing Associate. He completed his bachelors in Online Marketing at the IUBH School of Business and Management in Germany. After completing his education he moved directly to London in order to work for SentiSum. He cares about Customer Experience because bad customer experience is one of the most annoying things to go through.

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Katie Watson, Marketing Associate 

Katie began working as a Marketing Associate in the summer of 2019 whilst also continuing to pursue her studies. She is completing a BA in History from the University of Nottingham.  Her marketing skills are self-taught and she is a big believer in learning. She believes Customer Experience is becoming more important every day as technology brings the world closer together and people are becoming more vocal about bad experiences.


Sounak Pradhan, Full Stack Developer 

Sounak became part of the SentiSum team in 2019 when he joined as a Full Stack Developer. He is currently a CS Undergraduate and works from India. Sounak argues that Customer experience is one thing that differentiates a successful product from an unsuccessful one. Hence it is important as a developer to view the product from the user’s perspective and make the customer experience as smooth as possible.


Arghya Bhattacharya, NLP Scientist 

Argyna is an NLP Scientist who joined the Sentisum team in the summer of 2019. He has completed his studies in India where he did a B.Tech in CS+ M.S through research in Computational Linguistics (IIIT H). He has a passion for using technology to improve Customer Experience as it is one of the few true metrics to correctly evaluate the success and effectiveness of the product. Hence he believes that focusing on customer experience is a good way of making sure that the company is consistently improving the product.

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Vaibhav Malik, Product Team Member

Vaibhav joined the product side of SentiSum in the summer of 2019. He has completed a Bachelors of Science in Industrial Engineering and is also pursuing a Masters in Data Science at Rutgers University. He wants to apply his analysis tools to client datasets in order to enhance the client experience. According to Vaibhav, we are living in a world where businesses are relying on increasingly advanced technologies to improve their services however, customers still want to feel a tangible connection to the business. Understanding how customers interact with businesses can help businesses leverage new technology to improve the customer experience rather than replace it.