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Sentisum
Software description:
SentiSum is changing the way companies collect and take action on customer insight.
With their AI-powered support conversation & survey tagging engine, you’ll have real-time access to exactly what’s causing issues for customers—even on voice channels.
SentiSum has cross-functional impact, enabling customer support, operations, product and CX teams to underpin their roadmaps with quantitative insights from customer support tickets.
Support teams also use SentiSum to automate workflows like triage and prioritisation, as well as to do 100% quality assurance and CSAT analytics by turning every phone call and CSAT survey result into granular customer insight.
Want actionable insight from customer contacts?
Try SentiSum, the text analytics engine that applies accurate, real-time tags to every contact channel, so you can automate workflows and prioritise future roadmaps.
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Democratise voice of the customer insights across your company
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