SentiSum's AI analytics are built exclusively for Zendesk. Get accurate, granular and real-time ticket tagging and routing natively in Zendesk.
“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
Director of Customer Service, +$75m revenue eCommerce company
Our customers are confident they know what issues are impacting their customers at all times. Log in daily to review the main causes of customer contact and be alerted to new and rising topics.
SentiSum's AI-powered ticket tagging makes your Zendesk tickets easy to deep dive for root cause analysis. Whether it's chat, email, voice or surveys, we've got it handled.
Chat to us today, we'd love to show you around:
Multi-level ticket tagging
Advanced machine learning
Come to the table with evidence
Train agents on rising issues
We maintain tags
Know ticket drivers in real-time
Lead continuous improvement
Decrease resolution time
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Catherine, Director of Customer Service
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee, Director of CX & eCommerce
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Jack, Contact Centre Manager