Break down thousands of Trustpilot reviews in seconds. With automated topic-tagging, you can identify the core drivers of negative sentiment so you can tackle issues at their root. Our sentiment analysis also helps you uncover drivers of positive sentiment so you can double down on drivers of brand advocacy.
We'll work with you to train an AI which then improves itself all the time.
With our Zendesk integration, we can uncover insights on all channels, in real-time.
You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback
Insights from every customer feedback channel in enough detail that you can deep dive the causes of customer friction. Give every team a login.
Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.
Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.
Quick integration across these platforms and more
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Sean Mckee
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
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