Trustpilot sentiment analysis—automated, granular, accurate

SentiSum's customer service analytics turns conversations into insight. Our AI automatically tags support tickets with unparalleled granularity, accuracy and timeliness.

Trustpilot sentiment analysis
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“SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”

Director of Customer Service, +$75m revenue eCommerce company

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Read our customer stories →

Deep insights from Trustpilot reviews

Your Trustpilot reviews are a rich source of customer insight. With our AI-powered customer feedback software, you'll unlock your review logs to provide objective, timely sentiment and topic analysis from Trustpilot.

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Uncover customer frictions in real-time
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Remove admin tasks for your CX team
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Share actionable data widely
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Tackle the root of customer complaints
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Makecustomer reviews your superpower
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Close the loop on churn drivers
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Track third party partner performance

Track issues that matter to your brand

Type any word or phrase to pull up all the related customer feedback over any time frame. And we'll build a model to alert you to the words that matter to you.

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Simple and shared, not complex and siloed

Confidently share friction points

Report actionable, unbiased insight to the rest of your company on a daily basis.

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Multi-level, not high level

Drill down to the root cause

Our AI understands topic hierarchy and automates multi-level tagging. Uncover granular insight at scale that are easy to deep dive.

Unified customer insights

Example Trustpilot sentiment analysis


We integrate with any customer contact channel

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What our customers say

British Airways

"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."

Catherine Onion

Catherine, Director of Customer Service


"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."

Sean Mckee

Sean Mckee, Director of CX & eCommerce

Leading tyre co.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."

Jack Lems

Jack, Contact Centre Manager