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Automated Trustpilot sentiment and text analytics

Our AI understand the drivers of positive and negative customer reviews in real-time. Turn them into support tickets to be handled, or run root cause analytics at scale with our easy-to-use analytics dashboard.

Customer support ticket analytics and insights using AI automation

"It's exciting to be able to easily show other departments what's causing huge increases in ticket volume or negative feedback."

Director of Customer Service, +$50m revenue fast-growth company

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Understand every review or survey, in real-time

Our customer's want new insights—things they don't already know. Which is why we build you an AI engine that's unique to your data.

It's trained and maintained to understand your reviews and surveys at a granular level. And it continually surfaces new and rising topics so you never miss a thing.

We're also the only company to cover every contact & feedback channel out there, voice support included. It's multi-lingual, too.

Real-time topic and sentiment analysis

A daily email full of customer insights

Trustpilot sentiment analytics

Customer reviews provide insight into customer friction points and churn drivers.

With SentiSum, you have unprecedented access to them. You'll understand the topics and sentiment of every review at scale.

It becomes simple to identify areas for CX improvement and drive positive business outcomes based on review insights.

Turn reviews and negative comments into support tickets

Our sentiment analytics engine continuously analyses your review sites and social channels, and identifies negative feedback in real-time. You can respond quickly and prevent damaging brand events.

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A daily email full of customer insights

Leverage Trustpilot for granular insights

Our AI tagging engine understands each review at a granular level.

You'll be able to report customer insights from customer reviews in minutes and drive positive CX changes.

All your channels under one roof

SentiSum is a single source of truth. In one simple-to-use dashboard, you'll understand the topic and sentiment of every customer conversation, survey and review.

“We can now proactively identify negative feedback, respond to it, and fix issues.”

Jack Ames

Contact Centre Manager

See it in action