We'll work with you to train an AI which then improves itself all the time.
With our Zendesk integration, we can uncover insights on all channels, in real-time.
You'll see root cause analysis, anomaly alerts and proactive, closed loop feedback
Report actionable, unbiased insight to the rest of your company. Make them listen with data evidence.
Our dashboard is accessible to everyone. When teams across the company are fed insight every day, real change can happen.
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales."
Director of Ecommerce & Customer experience
"SentiSum allows us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay."
Head of Customer Service, British Airways
"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve."
Head of Customer Service, large eCommerce retailer