Text Analysis and NLP: Love at first sight

Posted by Arghya Bhattacharya on Mar 30, 2020 10:00:00 AM

Text Analysis (a.k.a Text Mining) is the process of understanding and sorting text, making it easier to manage. In our previous blog, we gave you an idea of why text analysis could possibly be the last piece of the puzzle of growth every business is trying to solve. After all, in the information-saturated era we live in, what can be of more value than the power to organise this information in a structured and meaningful way that we humans can understand and derive value from.

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Topics: nlp, technology, text analysis

Seven Pearls of Wisdom from CX & Insight Leaders' Forum

Posted by Mihaela Popa on Nov 11, 2019 11:18:53 AM
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Topics: customer experience, technology

Wow - Artificial Intelligence is amazing!

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

When used for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be.

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Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Posted by sharad khandelwal on Apr 30, 2018 12:21:48 AM


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Topics: nlp, customer experience, technology

Learning By Doing - The Evolution of SentiSum's Architecture

Posted by Rushi Luhar on Apr 8, 2018 5:47:36 PM


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Topics: machine learning, elastic search, aws, nlp, technology

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