Text Analysis and NLP: Love at first sight

Posted by Arghya Bhattacharya on Mar 30, 2020 10:00:00 AM


Text Analysis (a.k.a Text Mining) is the process of understanding and sorting text, making it easier to manage. In our previous blog, we gave you an idea of why text analysis could possibly be the last piece of the puzzle of growth every business is trying to solve. After all, in the information-saturated era we live in, what can be of more value than the power to organise this information in a structured and meaningful way that we humans can understand and derive value from.

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Topics: nlp, technology, text analysis

What is Text Analysis?

Posted by Suhan Prabhu on Mar 12, 2020 8:00:00 AM

In a world saturated by information fuelled by the widespread growth of social media channels and live chat, text analysis can help businesses effectively gain customer insight.

In the race of keeping up with all the latest tweets, support tickets, live chat and product reviews, businesses need effective tools to help them understand their performance and improve the overall impact of the brand.

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Topics: machine learning, nlp, data analysis

How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

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Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

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Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

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Topics: nlp, customer experience, customer journey, logistics

Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Posted by sharad khandelwal on Apr 30, 2018 12:21:48 AM

 

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Topics: nlp, customer experience, technology

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

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Topics: nlp, customer experience, analytics, customer journey

Learning By Doing - The Evolution of SentiSum's Architecture

Posted by Rushi Luhar on Apr 8, 2018 5:47:36 PM

 

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Topics: machine learning, elastic search, aws, nlp, technology

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