How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

Read More

Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

Read More

Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

Read More

Topics: nlp, customer experience, customer journey, logistics

Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Posted by sharad khandelwal on Apr 30, 2018 12:21:48 AM

 

Read More

Topics: nlp, customer experience, technology

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

Read More

Topics: nlp, customer experience, analytics, customer journey

Learning By Doing - The Evolution of SentiSum's Architecture

Posted by Rushi Luhar on Apr 8, 2018 5:47:36 PM

 

Read More

Topics: machine learning, elastic search, aws, nlp, technology