The role of customer service in the delivery experience.
How Delivery Companies Can Become Customer-Obsessed
Jan 28, 2019 2:13:46 PM / by Kirsty Pinner posted in nlp, customer journey, logistics, customer experience
Last Mile: Dropping Off The Parcel
Jan 26, 2019 6:19:59 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp
Exploring what makes a good delivery...
3 Essential Components of Good Communication In Delivery
Jan 26, 2019 6:14:43 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp
Exploring how communication before delivery influences customers.
Understanding customer lingo - does your customer feedback analysis solution understand your customers?
Apr 30, 2018 12:21:48 AM / by sharad khandelwal posted in customer experience, nlp, technology
The more touch points the more complex your customer satisfaction management will be
Apr 8, 2018 6:02:02 PM / by sharad khandelwal posted in nlp, customer experience, customer journey, analytics
Learning By Doing - The Evolution of SentiSum's Architecture
Apr 8, 2018 5:47:36 PM / by Rushi Luhar posted in technology, machine learning, elastic search, aws, nlp