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How Delivery Companies Can Become Customer-Obsessed

Jan 28, 2019 2:13:46 PM / by Kirsty Pinner posted in nlp, customer journey, logistics, customer experience

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The role of customer service in the delivery experience.

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Last Mile: Dropping Off The Parcel

Jan 26, 2019 6:19:59 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

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Exploring what makes a good delivery...

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3 Essential Components of Good Communication In Delivery

Jan 26, 2019 6:14:43 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

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Exploring how communication before delivery influences customers.

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Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Apr 30, 2018 12:21:48 AM / by sharad khandelwal posted in customer experience, nlp, technology

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The more touch points the more complex your customer satisfaction management will be

Apr 8, 2018 6:02:02 PM / by sharad khandelwal posted in nlp, customer experience, customer journey, analytics

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Learning By Doing - The Evolution of SentiSum's Architecture

Apr 8, 2018 5:47:36 PM / by Rushi Luhar posted in technology, machine learning, elastic search, aws, nlp

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