What is Text Analysis?

Posted by Suhan Prabhu on Mar 12, 2020 8:00:00 AM

In a world saturated by information fuelled by the widespread growth of social media channels and live chat, text analysis can help businesses effectively gain customer insight.

In the race of keeping up with all the latest tweets, support tickets, live chat and product reviews, businesses need effective tools to help them understand their performance and improve the overall impact of the brand.

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Topics: machine learning, nlp, data analysis

How to become a CX Superhero: Transform your Struggles into a Competitive Advantage

Posted by Mihaela Popa on Mar 4, 2020 9:00:00 AM
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Topics: customer experience, AI, "CX Superheroes", data analysis

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