How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

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Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

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Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

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Topics: nlp, customer experience, customer journey, logistics

Wow - Artificial Intelligence is amazing .......

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

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Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

What Customer Feedback can you see?

Posted by Emma Muir on Jun 14, 2018 9:02:00 AM

Can you see all your customer feedback in one system?

How valuable would a single view of your customer feedback truth be to your business?

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Topics: customer experience, customer journey, customer feedback, single view

Overwhelming customer feedback data

Posted by sharad khandelwal on Apr 9, 2018 9:34:30 PM

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

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Topics: customer experience, analytics, customer journey

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

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Topics: nlp, customer experience, analytics, customer journey