The Importance of Touchpoints In The Customer Journey

Posted by Katie Watson on Aug 1, 2019 11:51:45 AM

 

Plenty of businesses express the desire to improve their customers experience. However their efforts are hindered by being unaware of the significance of the touchpoints their customers experience.

Read More

Topics: customer experience, customer journey

10 Facts On The Travel And Tourism Customer Journey

Posted by Katie Watson on Jul 11, 2019 3:10:44 PM

 

The travel industry has already changed so much in the last 10 years and it is important to understand how the customer journey has evolved. Below are 10 facts on how customers decide their next adventure and what influences their decisions. 

 

Read More

Topics: customer journey, brand reputation, travel and tourism

How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

Read More

Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

Read More

Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

Read More

Topics: nlp, customer experience, customer journey, logistics

Wow - Artificial Intelligence is amazing!

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

When used for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be.

Read More

Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

Customer Feedback: Can you see it all in one place?

Posted by Emma Muir on Jun 14, 2018 9:02:00 AM

How valuable would a single view of your customer feedback truth be to your business?

Read More

Topics: customer experience, customer journey, customer feedback, single view

Overwhelming customer feedback data

Posted by sharad khandelwal on Apr 9, 2018 9:34:30 PM

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

Read More

Topics: customer experience, analytics, customer journey

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

Read More

Topics: nlp, customer experience, analytics, customer journey

Subscribe Here!