The role of customer service in the delivery experience.
Exploring how communication before delivery influences customers.
......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be
Can you see all your customer feedback in one system?
How valuable would a single view of your customer feedback truth be to your business?
2 Weeks ago
It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).