How Delivery Companies Can Become Customer-Obsessed

Jan 28, 2019 2:13:46 PM / by Kirsty Pinner posted in nlp, customer journey, logistics, customer experience

0 Comments

The role of customer service in the delivery experience.

Read More

Last Mile: Dropping Off The Parcel

Jan 26, 2019 6:19:59 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

0 Comments

Exploring what makes a good delivery...

Read More

3 Essential Components of Good Communication In Delivery

Jan 26, 2019 6:14:43 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

0 Comments

Exploring how communication before delivery influences customers.

Read More

Wow - Artificial Intelligence is amazing .......

Jun 19, 2018 10:00:00 AM / by Emma Muir posted in customer experience, analytics, customer journey, technology, artificial intelligence, AI

0 Comments

......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

Read More

What Customer Feedback can you see?

Jun 14, 2018 9:02:00 AM / by Emma Muir posted in customer experience, customer journey, single view, customer feedback

0 Comments

Can you see all your customer feedback in one system?

How valuable would a single view of your customer feedback truth be to your business?

Read More

Overwhelming customer feedback data

Apr 9, 2018 9:34:30 PM / by sharad khandelwal posted in customer journey, customer experience, analytics

0 Comments

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

Read More

The more touch points the more complex your customer satisfaction management will be

Apr 8, 2018 6:02:02 PM / by sharad khandelwal posted in nlp, customer experience, customer journey, analytics

0 Comments

 

Read More