Delivery: How Does It Affect A Retailer's Reputation

Feb 18, 2019 10:11:45 AM / by Kirsty Pinner posted in logistics, artificial intelligence, AI, customer feedback, customer experience

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How Delivery Companies Can Become Customer-Obsessed

Jan 28, 2019 2:13:46 PM / by Kirsty Pinner posted in nlp, customer journey, logistics, customer experience

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The role of customer service in the delivery experience.

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Last Mile: Dropping Off The Parcel

Jan 26, 2019 6:19:59 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

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Exploring what makes a good delivery...

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3 Essential Components of Good Communication In Delivery

Jan 26, 2019 6:14:43 PM / by Kirsty Pinner posted in logistics, customer journey, customer experience, nlp

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Exploring how communication before delivery influences customers.

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The importance of benchmarking your customer experience against your competitors

Jul 17, 2018 9:40:00 AM / by sharad khandelwal posted in artificial intelligence, customer experience

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I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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How Artificial Intelligence delivers actionable insight from your customer feedback data

Jul 4, 2018 8:45:00 AM / by sharad khandelwal posted in artificial intelligence, AI, customer experience

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AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Six secrets to a great customer feedback strategy

Jun 29, 2018 8:30:00 AM / by Guest Author - Reevoo posted in customer feedback, customer experience

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Guest blog from Mitchel Nicholson @ Reevoo 

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Wow - Artificial Intelligence is amazing .......

Jun 19, 2018 10:00:00 AM / by Emma Muir posted in customer experience, analytics, customer journey, technology, artificial intelligence, AI

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......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

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What Customer Feedback can you see?

Jun 14, 2018 9:02:00 AM / by Emma Muir posted in customer experience, customer journey, single view, customer feedback

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Can you see all your customer feedback in one system?

How valuable would a single view of your customer feedback truth be to your business?

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Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Apr 30, 2018 12:21:48 AM / by sharad khandelwal posted in customer experience, nlp, technology

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