How Does Delivery Affect A Retailer's Reputation
Topics: customer experience, customer feedback, artificial intelligence, AI, logistics
The importance of benchmarking your customer experience against your competitors
I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.
AI Transforms Feedback Data Into Actionable Insights
AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.
Wow - Artificial Intelligence is amazing!
When used for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be.
Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI