How Does Delivery Affect A Retailer's Reputation

Posted by Kirsty Pinner on Feb 18, 2019 10:11:45 AM
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Topics: customer experience, customer feedback, artificial intelligence, AI, logistics

The importance of benchmarking your customer experience against your competitors

Posted by sharad khandelwal on Jul 17, 2018 9:40:00 AM

I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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Topics: customer experience, artificial intelligence

AI Transforms Feedback Data Into Actionable Insights

Posted by sharad khandelwal on Jul 4, 2018 8:45:00 AM

AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Topics: customer experience, artificial intelligence

Wow - Artificial Intelligence is amazing!

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

When used for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be.

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Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

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