Delivery: How Does It Affect A Retailer's Reputation

Feb 18, 2019 10:11:45 AM / by Kirsty Pinner posted in logistics, artificial intelligence, AI, customer feedback, customer experience

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The importance of benchmarking your customer experience against your competitors

Jul 17, 2018 9:40:00 AM / by sharad khandelwal posted in artificial intelligence, customer experience

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I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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How Artificial Intelligence delivers actionable insight from your customer feedback data

Jul 4, 2018 8:45:00 AM / by sharad khandelwal posted in artificial intelligence, AI, customer experience

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AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Wow - Artificial Intelligence is amazing .......

Jun 19, 2018 10:00:00 AM / by Emma Muir posted in customer experience, analytics, customer journey, technology, artificial intelligence, AI

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......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

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