Wow - Artificial Intelligence is amazing .......

Jun 19, 2018 10:00:00 AM / by Emma Muir posted in customer experience, analytics, customer journey, technology, artificial intelligence, AI

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......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

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Overwhelming customer feedback data

Apr 9, 2018 9:34:30 PM / by sharad khandelwal posted in customer journey, customer experience, analytics

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2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

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The more touch points the more complex your customer satisfaction management will be

Apr 8, 2018 6:02:02 PM / by sharad khandelwal posted in nlp, customer experience, customer journey, analytics

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