How to become a CX Superhero: Transform your Struggles into a Competitive Advantage

Posted by Mihaela Popa on Mar 4, 2020 9:00:00 AM
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Topics: customer experience, AI, "CX Superheroes", data analysis

AI In Customer Experience: Axel Explains

Posted by Katie Watson on Jul 29, 2019 4:28:36 PM


AI stands for Artificial Intelligence. AI is more than a marketing buzzword and it is important that customer experience managers can truly understand its purpose  to gain the maximum. Here at Sentisum, AI could also stand for Axel’s Interest. Axel Almquist is our NLP and Machine Learning specialist who spends his days customising and optimising Sentisum for individual clients. There is no one better to decode what AI is in customer experience is.


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Topics: AI

How Does Delivery Affect A Retailer's Reputation

Posted by Kirsty Pinner on Feb 18, 2019 10:11:45 AM
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Topics: customer experience, customer feedback, artificial intelligence, AI, logistics

Wow - Artificial Intelligence is amazing!

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

When used for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be.

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Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

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