The importance of benchmarking your customer experience against your competitors

Posted by sharad khandelwal on Jul 17, 2018 9:40:00 AM

I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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Topics: customer experience, artificial intelligence

Revoo: We Rank The Best Way To Survey Customers

Posted by Guest Author - Reevoo on Jul 12, 2018 8:30:00 AM

Mitchel Nicholson @ Reevoo a SentiSum Partner

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Topics: customer feedback, customer survey

AI Transforms Feedback Data Into Actionable Insights

Posted by sharad khandelwal on Jul 4, 2018 8:45:00 AM

AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Topics: customer experience, artificial intelligence

Six secrets to a great customer feedback strategy

Posted by Guest Author - Reevoo on Jun 29, 2018 8:30:00 AM

Guest blog from Mitchel Nicholson @ Reevoo 

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Topics: customer experience, customer feedback

Wow - Artificial Intelligence is amazing .......

Posted by Emma Muir on Jun 19, 2018 10:00:00 AM

......for analysing the growing mountains of customer review feedback and NPS and the more intelligence you give it upfront the faster, more accurate and consistent the results will be

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Topics: customer experience, analytics, technology, customer journey, artificial intelligence, AI

What Customer Feedback can you see?

Posted by Emma Muir on Jun 14, 2018 9:02:00 AM

Can you see all your customer feedback in one system?

How valuable would a single view of your customer feedback truth be to your business?

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Topics: customer experience, customer journey, customer feedback, single view

Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Posted by sharad khandelwal on Apr 30, 2018 12:21:48 AM

 

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Topics: nlp, customer experience, technology

Overwhelming customer feedback data

Posted by sharad khandelwal on Apr 9, 2018 9:34:30 PM

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

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Topics: customer experience, analytics, customer journey

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

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Topics: nlp, customer experience, analytics, customer journey

Learning By Doing - The Evolution of SentiSum's Architecture

Posted by Rushi Luhar on Apr 8, 2018 5:47:36 PM

 

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Topics: machine learning, elastic search, aws, nlp, technology

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