AI In Customer Experience: Axel Explains

Posted by Katie Watson on Jul 29, 2019 4:28:36 PM

 

AI stands for Artificial Intelligence. AI is more than a marketing buzzword and it is important that customer experience managers can truly understand its purpose  to gain the maximum. Here at Sentisum, AI could also stand for Axel’s Interest. Axel Almquist is our NLP and Machine Learning specialist who spends his days customising and optimising Sentisum for individual clients. There is no one better to decode what AI is in customer experience is.

 

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Topics: AI

Reading Emotions in Reviews: Puppy Love

Posted by Katie Watson on Jul 17, 2019 5:06:59 PM

Reviews can give an insight into the mindset of the consumer: what they believe, what they think and what they feel. They hold all the necessary information companies need to satisfy their customers. This is evident more than ever in the pet food industry.

 

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Topics: retail and e-commerce, pet food industry, reviews, customer sentiment

10 Facts On The Travel And Tourism Customer Journey

Posted by Katie Watson on Jul 11, 2019 3:10:44 PM

 

The travel industry has already changed so much in the last 10 years and it is important to understand how the customer journey has evolved. Below are 10 facts on how customers decide their next adventure and what influences their decisions. 

 

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Topics: customer journey, brand reputation, travel and tourism

What is worse than a Delayed Plane #FlyMaybe

Posted by Katie Watson on Jul 9, 2019 9:52:07 AM

 

At first I thought that nothing could be worse than a delayed plane for travel companies. However, after exploring the PR disaster Flybe experienced on Twitter this week, I realised responding to consumers in real time is more important than ever. When a plane is delayed there is not much consumers can do but when they feel ignored, they can just shout louder.

 

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Topics: customer experience, Real Time, brand reputation, travel and tourism

The importance of benchmarking your customer experience against competitors

Posted by sharad khandelwal on Apr 17, 2019 9:00:00 AM

I have been asking all the Customer Experience Directors I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - NO. When I ask "why?" the usual answer is that this is just too difficult of a thing to do. 

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Topics: customer experience, artificial intelligence

How Does Delivery Affect A Retailer's Reputation

Posted by Kirsty Pinner on Feb 18, 2019 10:11:45 AM
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Topics: customer experience, customer feedback, artificial intelligence, AI, logistics

How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

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Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

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Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

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Topics: nlp, customer experience, customer journey, logistics

Revoo: We Rank The Best Way To Survey Customers

Posted by Guest Author - Reevoo on Jul 12, 2018 8:30:00 AM

Mitchel Nicholson @ Reevoo a SentiSum Partner

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Topics: customer feedback, customer survey

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