Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Apr 30, 2018 12:21:48 AM / by sharad khandelwal posted in customer experience, nlp, technology

0 Comments

 

Read More

Overwhelming customer feedback data

Apr 9, 2018 9:34:30 PM / by sharad khandelwal posted in customer journey, customer experience, analytics

0 Comments

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

Read More

The more touch points the more complex your customer satisfaction management will be

Apr 8, 2018 6:02:02 PM / by sharad khandelwal posted in nlp, customer experience, customer journey, analytics

0 Comments

 

Read More

Learning By Doing - The Evolution of SentiSum's Architecture

Apr 8, 2018 5:47:36 PM / by Rushi Luhar posted in technology, machine learning, elastic search, aws, nlp

0 Comments

 

Read More