sharad khandelwal

sharad khandelwal
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Recent Posts

The importance of benchmarking your customer experience against your competitors

Posted by sharad khandelwal on Jul 17, 2018 9:40:00 AM

I have been asking all the Customer experience Directors that I meet whether they benchmark their customer experience against the past or their main competitors and the answer is more often than not - No!! When I ask why this is the usual answer is that this is just too hard and difficult to do. So I thought I would write about benchmarking and how valuable it can be.

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Topics: customer experience, artificial intelligence

How Artificial Intelligence delivers actionable insight from your customer feedback data

Posted by sharad khandelwal on Jul 4, 2018 8:45:00 AM

AI is being hailed as the new panacea to big data challenges and customer feedback data is just one of those in which it excels.

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Topics: customer experience, artificial intelligence, AI

Understanding customer lingo - does your customer feedback analysis solution understand your customers?

Posted by sharad khandelwal on Apr 30, 2018 12:21:48 AM

 

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Topics: nlp, customer experience, technology

Overwhelming customer feedback data

Posted by sharad khandelwal on Apr 9, 2018 9:34:30 PM

2 Weeks ago


It was that time of the year when my wife's mobile phone contract was due for renewal. My wife has no interest in latest and greatest phones but new and shiny gadgets are one of my weaknesses, though I have managed my weakness well since I left the lucrative banking world and founded SentiSum. So, I took this opportunity to buy a new smartphone for her ( seriously for her not for me).

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Topics: customer experience, analytics, customer journey

The more touch points the more complex your customer satisfaction management will be

Posted by sharad khandelwal on Apr 8, 2018 6:02:02 PM

 

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Topics: nlp, customer experience, analytics, customer journey