Kirsty Pinner

Kirsty Pinner

Recent Posts

How Does Delivery Affect A Retailer's Reputation

Posted by Kirsty Pinner on Feb 18, 2019 10:11:45 AM
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Topics: customer experience, customer feedback, artificial intelligence, AI, logistics

How Delivery Companies Can Become Customer-Obsessed

Posted by Kirsty Pinner on Jan 28, 2019 2:13:46 PM

The role of customer service in the delivery experience.

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Topics: nlp, customer experience, customer journey, logistics

Last Mile: Dropping Off The Parcel

Posted by Kirsty Pinner on Jan 26, 2019 6:19:59 PM

Exploring what makes a good delivery...

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Topics: nlp, customer experience, customer journey, logistics

3 Essential Components of Good Communication In Delivery

Posted by Kirsty Pinner on Jan 26, 2019 6:14:43 PM

Exploring how communication before delivery influences customers.

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Topics: nlp, customer experience, customer journey, logistics

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