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Technology

BIG DATA + NLP + DEEP LEARNING

SentiSum’s advanced natural language processing and deep learning technology combines text analytics with quantitative customer metrics. Leverage our technology to analyze millions of unstructured text records from both private and public sources to enable strategic decision making

Our advanced language analysis goes beyond typical keyword approaches, understanding the context and “voice” of customer conversations to deliver business insights with industry-leading performance standards.

Omni-channel

Today's customers interact with brands across dozens of channels. SentiSum’s AI-powered technology makes it super easy to distil insights from all types of unstructured data.

Collect and interpret feedback from review sites like TripAdvisor, Bazaarvoice, Reevoo, and so many more for insight into customer preferences, concerns, and sentiments.

Identify topics, track issues, and route actionable items to the right people by analyzing internal chat and collaboration content from sources including Salesforce Chatter, Jive, or LivePerson.

Listen, combine, and analyze survey responses to deliver insights across your enterprise from all your sources.

Discover customer insights and feedback from blogs, forums, and user communities.

Automatically transcribe call recordings and IVR surveys to text and ensure you capture tone and emotion behind every interaction.

Use customer emails for key insights, trends, and sentiment about brands, products, and services to improve agent performance and operational effectiveness.

Analyze agent notes, employee feedback, and other call center sources including Salesforce.com to improve efficiency and provide agent coaching.

Listen to all social networks including Facebook, Twitter, Instagram, and many more, or connect to your existing social listening vendors.

  • Ratings & Reviews

    Collect and interpret feedback from review sites like TripAdvisor, Bazaarvoice, Reevoo, and so many more for insight into customer preferences, concerns, and sentiments.

  • Chat

    Identify topics, track issues, and route actionable items to the right people by analyzing internal chat and collaboration content from sources including Salesforce Chatter, Jive, or LivePerson.

  • Surveys

    Listen, combine, and analyze survey responses to deliver insights across your enterprise from all your sources.

  • Blogs & Forums

    Discover customer insights and feedback from blogs, forums, and user communities.

  • Emails

    Use customer emails for key insights, trends, and sentiment about brands, products, and services to improve agent performance and operational effectiveness.

  • Call Centers Info

    Analyze agent notes, employee feedback, and other call center sources including Salesforce.com to improve efficiency and provide agent coaching.

  • Social Media

    Listen to all social networks including Facebook, Twitter, Instagram, and many more, or connect to your existing social listening vendors.

Bring your data
to life
Use our dashboard to explore your data
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Powerful
APIs
Use our enterprise ready APIs directly in your app. Your customers will be amazed at how much more value you will be able to deliver.
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