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We analyze all customer touch points to accurately identify the largest areas of concern for your clients

Omni-channel

We can analyze millions of data points from surveys, call center data, chat, CRM data, reviews, complaints, email and many other sources.

Precision Intelligence

Our proprietary AI solution not only identifies areas of concern, but pinpoints the root cause of customer experience issues.

Insights That Matter

Our real-time intelligence delivers insights that are actionable. Know which office, employees, products or services are affecting your customer’s experience.

We understand the sentiment expressed by customers.

So you can instantly find customers who are the most happy or the most unhappy.

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Looking at all of your unified customer opinions is key to seeing the complete picture.

Without this, you will never truly understand your customers and their experiences with your brand.

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We believe in allowing the facts in your data to speak for themselves.

With SentiSum you can categorize, slice and dice your data as much as you like.

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Our process

01

Tech introduction

Determine whether SentiSum is a good fit for your company.

02

Pilot Project

Demonstrate the benefits of SentiSumʼs technology when applied to your data and use case

03

Phased Rollout

Upon the success of the pilot project, the solution is rolled out in phases.